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SAP CRM Online Training

CRM 7.0 Overview

SAP CRM – The complete solution
CRM architecture & Component integration
Careers @ SAP CRM 7.0
SAP SD and CRM Integration

Master Data

Organizational Mgmt in SAP CRM
Territory Mangement
Business Partners
Products
Product Catlogs
Installed Base Mangement
Warranty Management
Solution Database

Basic Functions

Transactions
Date Management
Text Management
Pricing
Billing
Free Goods
Product Configuration
Output configuration
actions
Business workflow
UI framwork and Configuration
Credit Management
Multi Level Categoration
Funds Management
Cliams Management
CRM Marketing
Solution Overview of Marketing
Campaign Management
Key figure planning
Lead Management
Marketing Calendar
Personalized Mail
Segmentation
List Management
Bounce Management

CRM Sales(Sales Force Automation…SFA)

account Planiing
Activity management
Oppurtunity Management
Pipeline Performance Management
Quotation and order Management
Outline ageements in CRM Sales
Availiability Check
Taxes
Rebate Processing

CRM Service

Solution Overview of Service
Service Contract Management
Warranty Management
Product Service Letters
Service Orders and Quotation
Web Requests
Complaints and Returns
In House repair orders
Service resource Planning
Case Management
Service Confirmations

CRM Interaction Center

IC in Marketing
IC in Sales
IC in Service

CRM Field(Mobile)

CRM Webchannel

CRM Webchannel B2B
CRM Webchannle B2C
Internet customer Self Service(ICSS)

Scenarios in CRM

Marketing Scenarios

Campaign Management
Segmentation

Sales Scenarios

Lead to Cash
Service Scenarios
Service Order Management

CRM General

ACE
Email
Work List
Template Designer
Survey Tool

CRM Technical Topics

Software Agent Framework
Easy Enhancement Workbench
Rule Builder, Rule Modeler

CRM Project management

Solution Manager
Project Management In CRM
Resume Guidance
FAQs
Mock Interviews