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Siebel CRM Online Training

Foundations

Introducing Siebel Applications

Implementing Siebel Applications
Using the Siebel Client
Working with Data in the User Interface

Architecture and Installation

Exploring the Siebel Architecture

How Clients Access Seibel Data
Installing Siebel software
Introducing Server Administration
Server configuration and Management

Security

Securing Siebel Implementations

Controlling Access to views
Controlling Access to Customer Data
Creating the Company Structure
Controlling Access to Master Data
Authenticating Users

Exploring Siebel Applications

Understanding object Definitions behind a Siebel Applications

Understanding Siebel Tools to Examine Object Definitions
Understanding the Siebel Data Model
Understanding Business Components
Understanding Party Business Components
Understanding Business Objects

Configuration

The Configuration Process
Managing Object Definitions
Editing and Compiling Object Definitions
Understanding the Physical User Interface
Configuring Applets
Configuring Applications, Screens and Views
Configuring Drilldowns
Configuring Business Components and Fields
Creating business Components and Fields
Configuring Pick Lists
Configuring Multi-Value groups
Extending the Seibel Database
Exploring Integration Strategies

Enterprise Integration Manager

Exploring Integration Strategies
Introducing Enterpriser Integration Manager
Data Mapping
Invoking Enterprise Integration Manager
Enterprise Integration Manager Consideration

Workflow manager

Understanding Siebel Event models
Using Siebel State Model
Introducing Siebel Workflow
Deploying Workflow Processes
Invoking Workflow Processes
Understanding Interactive and Long-Running Flows
Assignments manager
Introducing Assignment Manager
Creating Sales Assignment Rules
Assignment Manager Configuration
Deploying Assignment Manager

Deployment

Performance Considerations
Migrating from Development to Test
Using Siebel Remote to Support Mobile clients
Administering Siebel Remote

Actuate Reports

Introduction about reports Architecture of report server
Simple reports
Master-child reports
Parameterized reports

E-Script

Browser script
Server script
Applet level
BC level
Application and Business services level

ERoadmap methodology

Definition stage
Discovery stage
Design stage
Configure stage
Implement
Deploy stage